Refund & Cancellation Policy

Last updated: 25 September 2026

1. Cancellation

You may cancel an auto-renewing subscription at any time from App → Membership; the plan stays active until the end of the paid period and then lapses.

2. Refund Eligibility

Digital subscription fees are generally non-refundable once access is granted. We will refund, in whole or in part, when:

• You were charged twice or billed in error — full refund of the extra amount.
• A paid feature was unavailable for a sustained period through our fault — pro-rata refund.
• You request cancellation within 24 hours of first purchase and have not meaningfully used premium features — refund at our reasonable discretion.

3. Process

Email support@vivaha.app with your registered number/email and payment reference. Approved refunds are initiated within 3 working days and credited by the payment gateway within 5–7 working days of initiation.

4. Disputes

Amounts refunded are reversed by the gateway to the original payment method. Chargebacks filed outside this policy may lead to account suspension.